Ice Open Network: Former partners leaked emails, 2FA data

Ice Open Network reported that on April 15 a server hosting its identity database was breached and data including identity key names, public identity keys, email addresses and phone numbers used for two‑factor authentication were extracted.

The company identified the actors as four former partners of a contracted service provider that had been hired to handle coordination, design, management and public relations. After taking the data, the individuals passed it to other parties. “The individuals involved were not directly employed by Ice Labs,” the team wrote in its statement.

Ice Open Network’s engineers found no evidence that wallets, private keys or financial information were accessed. Core platform functions remain operational, the company reported, and development work on its decentralized app framework and tokenized communities on BNB Chain will continue.

Users were urged to reset 2FA settings for both email and phone as an immediate precaution. The firm said it plans a migration of its Online+ social network on April 21 to update identity handling and user authentication; the platform could be temporarily unavailable or experience loading issues during the process.

Ice Open Network said it has traced the people responsible and has filed a complaint with the United Kingdom’s Information Commissioner’s Office and a criminal complaint with law enforcement.

Community reaction was mixed. Some users praised the disclosure and clarity in the company statement, while others asked for more details about the contracted provider and referenced earlier allegations that service providers had sold customer data in past years.

The incident follows a string of insider and third‑party data exposures reported in the industry in recent weeks. Earlier incidents included threats to release recordings of internal system access and the disclosure of support data for roughly 2,000 accounts, none of which resulted in loss of customer funds. Industry totals show large protocol losses in early April, including a multimillion‑dollar exploit that drained a significant portion of a token’s supply by spoofing a cross‑chain message.

Ice Open Network told users it will provide updates on the migration and any additional security actions while cooperating with authorities in the ongoing investigation.