Arizona, New Hampshire Roll Out New Responsible Gambling Tools

Arizona and New Hampshire announced new statewide responsible-gambling programs this week that add online self-exclusion, expanded helpline access, operator training and tools for players and retailers.

Arizona’s initiative, led by the state gambling regulator in cooperation with behavioral health providers and tribal gaming entities, introduces a centralized online self-exclusion portal. The portal lets residents opt out of in-person and digital gambling venues, links enrollees to counseling and treatment referrals, and provides operators a way to enforce exclusions across platforms. The program also extends hours for a statewide gambling helpline and sets minimum responsible-gambling training standards for casino and sports-betting staff.

New Hampshire’s package, developed by the state lottery commission and health officials, includes a mobile-friendly self-assessment quiz and voluntary self-exclusion enrollment covering lottery play and newly authorized sports wagering. The state will distribute printed and digital educational materials to retailers and ticket agents and launch a public-awareness campaign to explain helpline access and exclusion options.

Both states plan to phase in the programs over the coming weeks. Training modules for industry staff and retailer outreach will begin first, followed by public promotion of the self-assessment and exclusion tools. Officials described the rollout as a coordinated effort linking prevention and early intervention resources with enforcement tools for operators.

Arizona’s program includes data-sharing agreements with participating operators to help enforce self-exclusions and to track referrals to treatment providers. New Hampshire’s mobile tool will connect users to a national problem-gambling helpline and state treatment resources, and will offer voluntary spending and time limits for users.

Each state is expanding partnerships with community treatment providers. Arizona has contracts with licensed behavioral-health agencies to increase counseling capacity and reduce wait times for callers who contact the helpline. New Hampshire plans retailer training sessions that cover how to identify signs of problem gambling and how to refer customers to state services.

Officials framed the new programs as responses to wider access to sports wagering and online platforms. Both states will collect usage data from the new tools to evaluate uptake and adjust services as needed.

“The portal should make it easier for residents to access counseling and for operators to enforce exclusions,” a regulator noted.