Terms & Conditions
These terms and conditions (the Terms) govern your access to and the use of www.blockport.io
and/or the application Blockport (Blockport) and the related products and services (the Services).
Please read these Terms carefully, and contact us if you have any questions. By accessing or using
Blockport, you agree to have read, understood and that you shall be bound by these Terms. Changes
in these Terms, fee structure and/or any order limits will be notified by us via Blockport or by email.
You agree to any of these changes by continuing to use Blockport and our Services.
1. About Blockport
1.1 Blockport is a cryptocurrency trading platform with a strong focus on user-friendliness, social
trading features and a knowledge sharing community. It enables users to easily buy, sell and
store cryptocurrencies with fiat currencies.
1.2 Blockport is operated by Blockport B.V., a private limited liability company registered with the
trade register of the Dutch Chambers of Commerce under registration number 70541752 with
its offices located at Danzigerbocht 45S (1013 AM) in Amsterdam (we, us).
VAT number: NL858367002B01
Phone: +31202441784 (Mon-Fri: 09:00 - 18:00 CEST)
2.1 You are required to register at Blockport before you are allowed to use the Services. It is not
possible nor allowed to use Blockport anonymously. We reserve the right to refuse the
creation of a new account for any reason.
2.2 You are required to provide us with complete and accurate information about yourself. You
are responsible for submitting correct account data and for keeping this information up to
date. We may ask you to provide proof of your identity and accompanying documents at any
time. Any information provided by you will be verified by us. Unverified users have limited
rights and cannot deposit or withdraw any amounts.
2.3 You give us permission to do extra screening in addition to the requested information. This
includes the review of publicly available information as well as consulting non-public
databases for information concerning identification evidence and political involvement.
3.1 Blockport accounts are restricted to natural citizens of the EEA with a minimum age of 18
years old which are fully capable of independent (financial) decision making.
3.2 You may only create one account and it is not allowed to transfer an account to a another
person, unless Blockport has granted its prior written permission to do so.
3.3 You must keep your user name and password confidential at all times and must not allow
others to use your account. You are responsible for all activity that occurs under your
account, including any activity by authorised or unauthorised users. If you know or suspect
that anyone other knows your password, you must promptly change your password and notify
4. Use of Blockport
4.1 You may not use Blockport for any purpose other than the use of the Services. You are
specifically prohibited from: (a) using any data mining, robots or similar data gathering or
extraction methods; (b) manipulating or otherwise displaying Blockport by using framing or
similar navigational technology; (c) registering, subscribing, unsubscribing, or attempting to
register, subscribe, or unsubscribe any party for any Services if you are not expressly
authorized by such party to do so; and (d) using Blockport other than for its intended purpose,
including to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such
as rights of privacy) of others, and/or to publish, post, distribute or disseminate any
defamatory, infringing, obscene, indecent or unlawful material or information.
4.2 Except as expressly permitted by us, you will not scrape, reproduce, redistribute, sell, create
derivative works from, decompile, reverse engineer, or disassemble Blockport. Nor will you
attempt to circumvent any of Blockport's technical measures or take any measures to interfere
with or damage Blockport. If you in any way discover a possible security flaw or software bug,
you are obliged to notify us immediately without having any right to compensation unless
Blockport states otherwise.
5. Intellectual Property Rights
5.1 Blockport B.V. is the owner (or the licensee) of all copyrights and intellectual property rights in
Blockport, and in the material published on it. Those works are protected by copyright laws
and treaties around the world. All such rights are reserved. We shall also own any data
generated at or via Blockport or the use of our Services. You must not use any part of the
content on Blockport for commercial purposes without obtaining a licence to do so from us.
No other use of the intellectual property is permitted than necessary to use the Services,
unless Blockport has given its prior written consent.
5.2 We hereby grant you a limited, non-exclusive and non-sublicensable license to access and
use our intellectual property rights for your personal use. Such licence is subject to these
Terms and does not permit (i) any resale of our materials, (ii) the distribution, public
performance or public display of any materials; (iii) modifying or otherwise making any
derivative uses of our materials, or any portion thereof; or (iv) any use of our materials for
other than for their intended purposes. This license will automatically terminate if we suspend
or terminate your access to the Services.
6.1 You are responsible for compliance with any applicable laws concerning (the trade of)
cryptocurrencies and are expected to be aware of the legal status of cryptocurrencies in your
country of residence. We are not required to provide information concerning the legal status
6.2 Criminal acts and economic offenses such as money laundering and trading in not
legitimately obtained cryptocurrencies are forbidden. When you are found to be violating laws
or regulations, we are authorized to notify the authorities.
6.3 A user account will be blocked for the duration of an investigation into misuse of the account.
We maintain the right to suspend any pending transactions for the duration of the
investigation. If the legitimacy of a user and/or any transactions cannot be determined, your
right to any outstanding funds may be lost.
6.4 We will comply with substantiated requests of authorities to provide user information.
Blockport will not comply with any unlawful and/or unsubstantiated requests for information or
attempts to gather large quantities of undirected information from the authorities.
7.1 These Terms will apply to you until termination of your account and the use of our Services.
You may terminate your account at any time with immediate effect. Blockport may at any time
terminate your account with 30 days' written notice. We are also entitled to suspend or
terminate your account and/or freeze funds upon the discovery of incorrectly submitted
account data, illegal activities or any acts in breach of these Terms.
7.2 Blockport may at any time decide to discontinue its Services, in which case all outstanding
orders will be cancelled. You will be given the reasonable opportunity to withdraw all funds in
accordance with these Terms for a period of 3 months following receipt of such notice.
7.3 Upon termination of these Terms, clauses 5, 6, 13, 16 and 17 shall remain to apply.
8. Orders and transactions
8.1 Blockport offers you the option to trade (i) fiat to cryptocurrencies, (ii) cryptocurrencies to
cryptocurrencies and (iii) cryptocurrency to fiat. Each of these will be considered a
transaction, for which certain restrictions may be in place. These restrictions can be changed
by us at any time and will be published on Blockport. All downward changes will be notified by
us at least 7 days in advance.
8.2 Submitting orders for transactions are only possible if you have sufficient funds. When you
submit an order via Blockport, you authorize us to execute a transaction in accordance with
such order. You acknowledge that we shall not act as your advisor, agent or otherwise and
that any information provided to you shall not be considered or construed as an advice. You
may only cancel an order if such order has not been executed by us yet.
8.3 Transactions may be automatically executed by Blockport on the basis of your preferences
and settings. You are responsible for all orders provided to Blockport, for any executed
transaction on the basis of your preferences and information provided by you. Once
submitted, orders can be made final by Blockport at any moment. Any erroneous instructions
are your responsibility.
8.4 Blockport is not responsible for any price fluctuations. Price fluctuations are fully dependent
on supply and demand. We will provide you with an estimation of the current exchange rates,
but you acknowledge that the final transaction may significantly differ from the shown
estimation. This will be your own responsibility and transactions cannot be reverted.
8.5 We cannot guarantee the availability of sufficient supply and demand to fully or partially
process an order.
8.6 Blockport processes transactions in a chronological order, based on the time of submission of
the orders. The most favourable price will be searched for every order, based on the supply
and demand at that time. We may at any time refuse to execute an order for a transaction.
8.7 Neither Blockport nor the user have the right to revert a transaction, if no errors have occurred
in processing of the transaction and if the transaction was done either through the API or
directly from the account of the user.
9. Deposits and Withdrawals
9.1 Stichting Blockport is responsible for managing all funds (euros, bitcoins and other
cryptocurrencies) on behalf of Blockport. Questions, complaints and/or suggestions can be
addressed to Blockport.
9.2 Any restrictions in relation to deposits and withdrawals are published on Blockport. We
reserve the right to amend these restrictions at any time. Unless in case of exceptional
circumstances, we will provide you with 7 days' notice if we lower the maximum amount that
can be withdrawn from your account.
9.3 Deposits and withdrawals lower than the minimum fee will not be processed and will be
charged as administrative costs for the full amount.
9.4 We have no influence on the processing speed of transfers and any deposits will be added to
your balance as soon as payment is confirmed.
9.5 A cryptocurrency deposit will be added to the balance as soon as we have received sufficient
verifications of the transaction. The speed of verifying transactions depends on the
performance of the network.
9.6 We maintain the right to reject cryptocurrency deposits addresses and/or bank account
numbers, after which you must no longer use these addresses and account numbers after
having been notified.
9.7 SEPA deposits are limited to euros only. If a different currency is used, all conversion fees will
be passed on to you. SEPA withdrawals are limited to SEPA bank accounts only. Submitting
the right bank details is your responsibility.
9.8 In the event that a SEPA deposit cannot be credited to the account due to a wrong description
or a different account holder name for instance, it will be refunded. Any SEPA withdrawal fees
will be deducted from the refunded amount.
9.9 In the event that a SEPA withdrawal is refused by your bank, we maintain the right to pass all
costs charged by the bank on to you.
10. Security measures
10.1 You are responsible at all times for using an account in a secure environment and in a secure
manner. This means the internet connection, email account(s) and computers and other
devices, on which Blockport is used by the user, have to be secure at all times.
10.2 Passwords and all two factor authentication data must be kept secret. We expect you to do
your utmost best to prevent unauthorized parties from obtaining this data.
10.3 Blockport will never ask you to provide authentication data (passwords and two factor
authentication) other than when logging in to your account. You must never respond to a
request to provide this data, even if the request appears to originate from Blockport.
10.4 If funds are stolen as a result of the user failing to comply with the security guidelines, or
when this cannot be blamed on us for other reasons, the user has no right to any
10.5 Processed cryptocurrency transactions are definitive and irreversible. Submitting the correct
address is your responsibility, even in the event an address is changed by malware.
10.6 In the event that you know or suspects your authentication data has been stolen or may be
misused, the user must contact Blockport immediately.
10.7 Blockport warrants the availability of user funds on Stichting Blockport to the maximum
possible extent in the case of damages caused by careless handling by our employees or
poor server and/or software security.
11.1 You acknowledge and agree that you will use our Services at your own risk.
11.2 Blockport is neither registered at nor supervised by the Autoriteit Financiële Markten
(Financial Markets Authority) or De Nederlandsche Bank NV (Dutch Central Bank) for the
Services it provides. You are aware of this fact and accepts the accompanying risks.
11.3 You are aware of and take full responsibility for the accompanying risks of possessing and
using cryptocurrencies. Among these risks are the lack of any guarantee of value, the
preservation of value and the supervision by government agencies and/or financial
In providing the Services, we may collect and process your personal data, being among
others email address, user name and IP address. The main purpose of collecting the personal
13. Fees and costs
13.1 All applicable fees will be shown on the Blockport website. After submitting an order, deposit
and/or withdraw, you agree that the fees, as shown on Blockport at that time, will be deducted
from the balance of your account. Blockport maintains the right to change the fees at all
times, provided that we will never change any fees after an order has been placed. Increases
in withdrawal fees will be notified by Blockport at least 30 days in advance.
13.2 Fees can be charged in both cryptocurrencies and euros. You may choose, where possible,
how the fees are charged.
13.3 You are not entitled to interest on your funds.
14.1 We may offer certain functionalities via the use of an API. Using the API requires an API key,
created by the user. You are aware that these keys grant access to the account and therefore
must be handled responsibly. The safe usage of the API and the accompanying keys is your
14.2 We may also make documentation available for the API . Errors in the documentation or
unintended interpretation of the documentation by you cannot be ruled out. We cannot be
held liable for any damage resulting from incorrectly implementing the API documentation or
incorrect specifications of which can be reasonably assumed that they are unintended.
15.1 Any complaints about Blockport and its Services can be reported via [email protected]ockport.io.
Contact details can be found on the Blockport website.
15.2 We may ask for additional clarification when complaints are insufficiently explained and/or
substantiated. When you fail to respond to such request, we will consider the complaint as
15.3 Both Blockport and the user shall cooperate to achieve a solution to the satisfaction of both
16. Limitation of liability
16.1 Blockport and the Services are provided by us on an "as is" basis without warranty of any
16.2 In as far as allowed under applicable law, in no event shall Blockport B.V., Stichting Blockport,
their directors, advisors, employees or agents liable for any damages or losses in connection
with or arising under the Terms or (the use of) the Services or Blockport, including your use
of, reliance upon, access to, or exploitation of Blockport, or any part thereof, or any rights
granted to you hereunder, whether the action is based on contract, tort, infringement of
intellectual property rights or otherwise, unless it results from Blockport B.V.'s intent or gross
16.3 To the maximum extent permitted by applicable law, in no event shall the aggregate liability of
Blockport B.V. and Stichting Blockport (including any directors, employees, advisors and
agents), whether in contract, warranty, tort, product liability, or any other theory, arising out of
or relating to the use of, or inability to use, Blockport or to these Terms exceed the fees paid
by you to Blockport during the 12 months immediately preceding the date of any claim giving
rise to such liability.
16.4 You agree to defend, indemnify and hold harmless Blockport B.V. and Stichting Blockport
(and each of their directors, employees, agents and affiliates) from any claim, demand, action,
damage, loss, or expense, including attorneys’ fees, arising out or relating to (i) your use of,
or conduct in connection with, our Services; (ii) your violation of these Terms; or (iii) your
violation of any rights of any other person or entity. If you are obligated to indemnify us, we
will have the right, in our sole discretion, to control any action or proceeding (at our expense)
and determine whether we wish to settle it.
17. General Provisions
17.1 These Terms are governed by Dutch law. We reserve the right to unilaterally amend the
Terms at any time.
17.2 We may at any time sub-contract or assign any of its rights and obligations under these
Terms or in relation to the Services or the use of Blockport to any other third party. You
cannot assign any of your rights and obligations under these Terms to a third party without
our prior written consent.
17.3 All notices required to be sent to Blockport under these Terms should be sent via email to
[email protected] All notices to you will be sent via email to the email address set out in
17.4 Blockport does not directly buy and sell cryptocurrencies from you. Therefore, you cannot
claim any cancellation rights.
17.5 Blockport will do its utmost best to be operational 24 hours a day, 7 days a week, but can
never guarantee to be fully operational at any time. Planned maintenance will be announced
at least 24 hours in advance.
17.6 Blockport will not make any statements about the expected price of cryptocurrencies. If a
Blockport employee does make a statement regarding the price of cryptocurrencies, then their
statement is a personal opinion from which no rights can be derived.